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Support & Maintenance
Monitoring, patching, and a direct line to the people who built your software — so a bug report doesn't sit in a ticket queue for a week waiting for someone to remember the context.
What's included
What you actually get.
01Application monitoring and error tracking
02Regular dependency and security updates
03Bug fixes with agreed response times
04Small feature iterations
05Direct access to the original build team
5Deliverables
2Questions answered
1Team, no handoffs
Why it matters
Questions, answeredSoftware rot is real — dependencies age, security patches lapse, and small bugs compound if nobody's watching. Ongoing support keeps what you paid to build actually working.
Support & Maintenance FAQs.
What's the response time for a critical bug?
We agree on response times as part of scoping, based on how critical the system is to your operations — not a one-size-fits-all SLA.
Can you support software you didn't originally build?
After a technical review, yes — we'll be honest if the existing code makes ongoing support impractical.